So you have installed Microsoft application software in your Personal computer or laptop and are mighty upbeat about it. You are so much elevated, that when your system incurs some issues, you are hurled down to earth and are all tensed up, not knowing where to look for help. The first obvious step would be to contact the vendor or shop where you purchased the Microsoft application from. Microsoft is a standard, reputed company and you can be assured that you would get your problem solved at one of their many outlets.
Internet has taken over our lives so much that we now can get any work done from the comforts of our homes. You just need to get hold of the company website and contact them via email or phone and get the work done. Same is the case if your applications give you trouble. You could always call up the technical support by phone. But many a times these software companies offer tech support online too. You just have to go online, click on the link and a person, who purports to be a technical staff, would answer all your queries.
To cut down on the peripherals, you need to create an account with your ID. This ID is based on the receipt number or any other identification of the actual purchase of the said application. Once you make an ID and log in, you can choose your exact query from the ones listed on the problem resolution centre page. Normally they have a list of general queries and problems that users encounter. If your problem is listed, go ahead and click on the link and you will be taken to an appropriate page and given the right guidance. If your specific issue is not there on the listed queries, you will be guided to another page where you get to interact live with a technically expert person.
24/7 chat services are also provided, wherein people from around the globe, who have different time zones can call up to get their issues resolved. There would a number of questions and fill-in boxes that you would have to fill, so that the technical help person online could get the exact detail of your location, application and issue. These services are mainly for the actual customers who have purchased the original Microsoft applications.
The person or technical support would answer your queries once you log in. You can chat, wherein you type your questions and the other person replies back. This is a very professional mode and one which saves time (you can get help at home, without actually visiting any shop) and money (the service is free of cost).
Article Source: http://EzineArticles.com/expert/Andrew_Bravo_Symonds/792558